Payments and Refunds Policy

This policy explains how HuTraits processes bookings, payments, cancellations, wallet credits, and refund requests. It is written to make the payment flow clear to both students and teachers while preserving any mandatory consumer rights that apply by law.

1. Booking confirmation

• A booking is usually treated as financially confirmed only after successful payment capture or successful approval of an accepted manual payment proof where manual review is required.
• Displayed booking details, payment status, and the platform’s internal financial records are the main operational reference for the booking concerned.

2. Pricing and currency

• The price shown at the time of booking is the primary price for that booking.
• Pricing and settlement may be displayed or processed in a specific currency depending on platform settings, location, or payment provider rules.
• You are responsible for reviewing the final amount, currency, and any clearly displayed fees before confirming payment.

3. Cancellation requests

• Eligibility to cancel depends on the operational cancellation window presented on the platform or otherwise applied to the lesson.
• A cancellation request may be refused if submitted after the permitted window, after the lesson has started, or in cases involving misuse, fraud concerns, or policy abuse.

4. Refund outcomes

Depending on timing, booking state, payment method, and the surrounding circumstances, a refund request may result in one or more of the following:

• Full refund where cancellation takes place within the allowed window, the lesson was not properly delivered, or an accepted legal or operational basis for refund exists.
• Partial refund where part of the service has already been consumed, or the applicable operational rules support only a partial reimbursement.
• No refund where the booking was cancelled outside the permitted window, the learner did not attend without acceptable notice, the lesson had already started, or misuse or fraud concerns apply, unless mandatory law requires otherwise.

5. Refund form

Where a refund is approved, it may be issued in one or more of the following forms, depending on operational suitability, payment-provider rules, and legal requirements:

• Return to the original payment method.
• Internal wallet balance or platform credit for a future booking.
• Rebooking or operational credit where appropriate and accepted.

The exact refund route may vary depending on the provider, the payment rail, the transaction state, fraud-prevention checks, and compliance requirements.

6. Manual payments and proof review

• If you use a manual payment method that requires uploading proof, the booking may remain pending until the proof is reviewed and approved.
• The platform may ask for additional information or reject activation if the proof is incomplete, inaccurate, suspicious, or inconsistent with the payment request.

7. No-show and service-delivery issues

• If a teacher fails to deliver the lesson, or the session cannot proceed for a reason attributable to the teacher or the platform, the platform may rebook, credit, or refund the learner depending on the circumstances.
• If the student is absent, late, or does not comply with the session requirements, the refund outcome may be reduced or denied depending on the applicable rules and the lesson state.

8. Disputes and chargebacks

• If you dispute a payment directly with your payment provider or initiate a chargeback, the platform may temporarily restrict the relevant account or services while the matter is reviewed.
• HuTraits may present booking records, communication history, attendance data, and payment logs to the relevant provider or authority for dispute resolution.

9. Processing times

Refund timing may vary depending on the bank, wallet, payment processor, manual review, and regulatory requirements. Approval of a refund by HuTraits does not necessarily mean that funds will appear immediately in the original payment method.

10. Consumer rights

This policy does not seek to remove any non-waivable statutory rights you may have under applicable consumer law. If mandatory law grants you stronger rights, those rights continue to apply to the extent required.

11. Contact

If you have a question about a payment, booking, cancellation, wallet adjustment, or refund, please contact the official HuTraits support channels and include the booking reference and any relevant supporting details.