Privacy Policy

This Privacy Policy explains how HuTraits collects, uses, stores, shares, and protects personal data when you browse the site, create an account, submit a teacher profile, book a lesson, make a payment, or communicate through the platform. We aim to present this information in clear legal language so that students and teachers understand how their data is handled in practice.

1. Who we are

HuTraits is operated by MOHIMTAK LTD. For the purposes of applicable data protection laws, we act as the controller of the personal data processed through the platform unless we expressly state otherwise for a specific service or integration.

2. The data we may collect

2.1 Account and identity data

• Name, email address, phone number, country, timezone, preferred language, and account role.
• Login and account security details, including encrypted passwords and session-related security data.

2.2 Teacher profile data

• Headline, biography, teaching subjects, session price, profile photo, introduction video, and other public profile fields.
• Review and approval status, administrative notes, rejection reasons, and activation or deactivation history.

2.3 Booking and lesson data

• Availability blocks, booking requests, lesson timing, duration, cancellation status, rescheduling data, and completion records.
• Lesson-presence data needed to operate live sessions, verify participation, and handle support or disputes.

2.4 Payment and wallet data

• Payment amount, currency, payment status, transaction references, wallet movements, refunds, and manual payment review information.
• We normally do not store full card details on our own servers when payments are handled by third-party providers.

2.5 Messages, support, and operational logs

• Messages exchanged through the platform, support requests, moderation or review notes, and service-operation logs.
• Technical usage data such as IP address, browser type, device information, errors, and security events.

3. How we collect data

• Directly from you when you register, edit your profile, communicate, book lessons, or upload documents and media.
• Automatically from your use of the platform, including logs, cookies, security signals, and booking activity.
• From payment processors or service providers when needed to validate transactions, handle disputes, or confirm service status.

4. Why we use personal data

• To create and manage accounts and provide the core teacher-student marketplace service.
• To display approved teacher profiles, process bookings, facilitate payments, and support live lessons and messaging.
• To review teacher submissions, protect users, prevent fraud, enforce platform rules, and resolve disputes.
• To improve platform performance, monitor service reliability, and maintain security and compliance.
• To comply with legal, financial, accounting, and regulatory obligations.

5. Legal bases

Depending on the circumstances, we may process personal data because it is necessary to perform a contract with you, because we have a legitimate interest in operating and securing the platform, because the law requires us to do so, or because you have given consent where consent is the appropriate legal basis.

6. How we may share data

• With the relevant teacher or student to the extent needed to complete a booking and deliver the lesson.
• With service providers such as hosting, email, payments, support, or video tools where necessary to run the platform.
• With professional advisers, auditors, regulators, courts, or law enforcement when legally required or reasonably necessary to protect rights, security, or compliance.

We do not sell personal data as a standalone commercial product.

7. International transfers

Some service providers may process data outside your country. When this happens, we aim to use appropriate contractual, technical, or organisational safeguards that are suitable for the type of data and the applicable legal framework.

8. Retention

We keep personal data only for as long as needed for the purposes described in this policy, while also taking into account legal, accounting, tax, operational, fraud-prevention, and dispute-resolution obligations. Different categories of data may be kept for different periods depending on their purpose.

9. Your rights

Subject to applicable law, you may have rights such as requesting access to your data, asking for correction, objecting to certain processing, requesting deletion, restricting processing, or asking for a copy of certain data in a portable format. Some rights may be limited where legal or operational reasons require us to retain data.

10. Children and supervised use

If a learner uses the platform under the supervision of a parent or guardian, the responsible adult must ensure that the information provided is lawful and accurate and that the use of the platform complies with local legal requirements for minors.

11. Security

We use reasonable technical and organisational safeguards designed to protect personal data. However, no online system can guarantee absolute security. Users also play an important role by protecting passwords, devices, and account access.

12. Changes and contact

We may update this Privacy Policy from time to time to reflect legal, operational, or product changes. The latest version published on the platform will apply from its stated effective date. If you have questions about this policy or your data, please contact us through the official support channels available on HuTraits.